Gorgias AI setup for Shopify support teams
SmartPromptsAI helps small Shopify support teams reduce repetitive ticket work with one fixed-scope workflow at a time. Start with a paid Ticket Flow Audit at a fixed price. If the workflow and tool setup fit the current Support Automation scope, the next step can move into a larger fixed-scope implementation path
- US Shopify brand selling physical products
- Gorgias already live
- 3 to 12 support agents
- Repetitive WISMO, shipping, or policy-driven ticket load
- One owner can approve a fixed-scope workflow project
Reduce repetitive “where is my order” handling with cleaner classification, routing, and policy-aware first-pass logic
Set up AI-assisted draft replies where they help, while keeping humans in control of exceptions and final quality at launch
Keep escalation, tagging, and Shopify context cleaner so the team spends less time copying, checking, and rerouting tickets
Support agents burn time on repeatable ticket classes that should not need the same manual first pass every time
Macros, policies, and order-context handling become inconsistent, especially when volume spikes or staffing shifts
Gorgias and Shopify are already in place, but the workflow logic, testing, and rollout discipline are still missing
A fixed-price review of one repetitive ticket workflow, with a future-state setup plan, scope boundaries, and a written next-step recommendation
- One workflow only
- Current-state review
- Workflow map and risk points
- Guardrails and testing notes
- Written next-step recommendation
- Public Stripe checkout
One Gorgias workflow implemented around a clear repetitive ticket class, with historical-ticket testing, launch guardrails, and handoff notes
- One workflow inside Gorgias
- AI draft replies where useful
- Human review at launch
- Historical-ticket test pass
- Rollback logic and SOP handoff
A larger fixed-scope pack for teams ready to launch two or three adjacent workflows after the first implementation path is clearly defined
- 2 to 3 workflows
- Routing and tagging cleanup
- AI-assisted logic where it fits
- Async handoff and admin notes
- Clear exclusions to protect scope
The public paid entry offer is Ticket Flow Audit at a fixed price, so the buying step is clear instead of floating in a vague lead process
After payment, the next step is written workflow intake and ticket-context review, not a forced call chain
Larger implementation offers stay manual and fixed-scope, so the audit filters bad-fit projects before rollout
This offer is built around implementation inside the tools your team already uses. It is designed to reduce repetitive support work without pretending to replace your team
- Fixed-scope workflow implementation
- Gorgias + Shopify first
- Historical-ticket testing before launch
- Human review and documented handoff
This page is not an offer for custom chatbot platforms, broad AI strategy work, or multi-department automation projects that turn into delivery chaos
- No “AI agency for everything” positioning
- No custom agent platform builds
- No phone support automation
- No broad ops consulting on day one
The process starts with a written fit check, workflow inputs, and a simple access checklist instead of a scheduling loop
Before launch, the workflow is tested on historical ticket patterns so the rollout is based on evidence instead of guesswork
Launch notes, SOPs, change logs, and clear stop conditions help keep the workflow understandable and safer to run
- US Shopify brand with physical products
- Gorgias already live
- 3 to 12 support agents
- Visible repetitive ticket classes
- One owner can approve scope and provide inputs
- Comfortable with async written communication
- No live helpdesk yet
- Custom AI platform or chatbot build request
- Multi-brand or multi-store rollout from day one
- Enterprise procurement or compliance-heavy process
- Broad support + ops transformation request
- Phone-first or meeting-heavy buying process
The safest place to begin is not a broad AI project. It is one repetitive support workflow with clear rules, visible test cases, and a fixed implementation boundary. The paid Ticket Flow Audit turns that first step into a clear buying decision instead of a vague pre-sales loop